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Frequently asked questions
How are the records graded?

By hand, one at a time, on the Goldmine scale — the standard used vinyl has been graded on for decades. Media and sleeve are graded separately, because a clean record in a beaten jacket is a different thing from the reverse, and both sit on every record's page.

Anything worth knowing about a specific copy — a mark that doesn't play, a split seam, writing on the label — goes in the condition notes. We would rather undersell a record than talk you into one.

What if a record arrives worse than it was graded?

Then we got it wrong, and we'll make it right. Get in touch within 14 days of delivery, tell us what you found, and we'll cover return shipping and issue store credit for the full amount you paid.

Otherwise sales are final. Every copy is one copy, graded and photographed before it's listed, and that grading is the guarantee — which is why the notes are as blunt as they are.

Why is there only ever one of each record?

Because it's a used shop. Every record here is a specific physical copy with its own grade, its own photos and its own history — not a title we restock. When one sells, it's gone.

The page stays up, though. Sold records keep their listing and their price, and they collect in the Ledger, so what a record went for stays on the record.

How do you decide on a price?

From the market, and we show our work. Every record's page carries the Discogs figures it was priced against — what the grade suggests, what copies have actually sold for, how many are listed elsewhere — captured the day it was listed.

If we're under the market on something, the page says so. If we're over, the page says that too.

How does building a box work?

Records are heavy, and shipping them one at a time is the most expensive way to do it. So we'll hold what you buy and keep adding to it, then ship the whole lot together once the box is full or you tell us to send it.

The box size, the free-shipping threshold and the order minimum are all laid out on How This Works, and the Tally shows where your box stands.

Can I pick up in person?

Yes — pickup in Vancouver is free, and it's the fastest way to get a record you've just bought. Choose pickup at checkout and we'll email you when it's ready, and where to come.

What does saving a record do?

It keeps a list, in this browser, of records you want to come back to. It doesn't reserve anything and it doesn't need an account — nothing is sent to us, and nothing about it is stored on our end.

Because it lives in the browser, a saved list won't follow you to another device, and clearing your browser data clears it.

How does shipping work, and where do you ship?

Records go out in proper stiffened mailers, disc and jacket separated on anything fragile, and you'll get a tracking link by email as soon as yours is on its way.

We ship across Canada. For anywhere else, send a message before you order and we'll quote it.

Get in touch

Can't find your answer above? Send us a message and we'll get back to you within 1–2 business days.